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1. Agreement / Contract

This terms and conditions document ("Agreement") is made as of

by and between

and Kamloops Web Design Inc.("Consultant"), a Kamloops BC company.


WITNESSETH: WHEREAS Consultant is engaged in website design / development, marketing, programming / coding, and consulting services, and Client desires to engage Consultant, as described herein.


Client desires to retain the services of Consultant, and Consultant is willing to perform the services called for upon the terms and conditions set forth in this Agreement. NOW THEREFORE, for and in consideration of the premises and the mutual covenants hereinafter entered into, the parties mutually agree as follows:

1. Term

The initial term of this agreement shall be one year from the date signed by Client. After this initial term, this Agreement can be extended at any time by mutual consent of the parties: If Client requests, via email or phone, Consultant to do additional work, and Consultant accepts, then that work performed will be considered to be done as an extension of this agreement. Unless otherwise noted, such work would be billed at the hourly rate defined below.

2. Duties & Timing (aka herein "Scope of Work")

Consultant shall provide services (as mutually agreed upon in advance by the parties hereto) to the Client, as assigned by the Client. Specifically, the engagement scope is as follows:

3. Fees & Terms

All monetary terms herein refer to CAD dollars. The project outlined above shall be billed per the following:


a) Daily Site Backups

The annual cost for our clients is included in the hosting amount per year, per web site, which includes daily full-site backups to the cloud.

b) Development Services

The development for this engagement will be provided at a expected price of $90 per hour plus taxes. (See "payment schedule" below for payment timeline.) This fee includes all administration, configuration, etc., as described in the scope.

c) Scope Changes

For specific-scoped work (which would appear above in Item #2), any additions to the scope as it appears above will incur additional fees. Prior to any such additional work being performed, Consultant and Client will agree on the new scope, timing, and fees for such. In general, a la carte style changes or additions to an existing scope will be billed at the hourly rate defined below.

d) Definition of Hourly Rate

For hourly work requested, and/or for any work in addition to a defined scope herein, the hourly rate shall be $90 per hour plus taxes for web development, web design, programming and SEO services, and other higher-level work, billed reflecting actual time spent. Please note that for other work like copywriting / blog posting, photography, illustrations, social media posting, or adding items to an online store, we can source qualified assistants to attend to those tasks at a reduced rate. Please let us know anytime if your company needs any of these services.

e) Additional Fee Potential

In some cases (1) the Client or (2) third parties not under the supervision of Consultant (e.g., other staff of, or contractors for, Client) may have access to the web site, server, relevant work files, etc. If such a party makes changes, alterations, deletions, errors, etc. that Consultant needs to repair, Client agrees that Consultant may bill Client for said repairs at the above hourly rate (if asked to repair any such damage).

f) Materials and Outside Services

If materials and/or outside services are required by Client for the performance of services (e.g., imagery purchases, software purchases, CMS extension purchases, hardware, server space / hosting, domain names, hotel, airfare, and/or other expenses), as mutually agreed upon in advance, Client agrees to reimburse Consultant for any such expenses, which will be enumerated on an invoice.

g) Meetings and Calls

Time spent in meetings and calls (aside from those related to any flat-fee scope outlined above) with Client is considered billable time. If it's a working meeting (strategizing, planning, scoping out a new project, etc.), it's billable, after official start date.

h) CMS and Other Software Updates

Please understand that among the very top ways that sites get hacked is when site owners do not regularly apply updates and security patches. As such, unless expressly specified as otherwise herein in the "scope" or "additional provisions" section, Kamloops Web Design Inc will apply routine software updates to your CMS (e.g. Wordpress) and to your web site's extensions as they become available. In the event that something needs to be fixed as a result of an update this work is billed at the hourly rate, only if the fault is with third party software or user error.

i) Exclusions

Fees exclude, and Client is responsible for, all sales, use, excise, VAT, GST, similar taxes or levies, and other assessments, except those levied against the income of Consultant.

j) Payment Method

The fees quoted herein assume payment by check, credit card or e-transfer. If an alternative payment method is desired (pending acceptance by Consultant), Consultant may markup payment amount(s) to cover additional time or fees involved.

k) Payment Schedule

The payment schedule shall be as follows:

Sample Payment Schedule:

$50% in advance (signifying project kick-off).

$50% billed upon completion (billed prior to launch and due before launch). Completion is defined as Client signing off on the development web site and authorizing Consultant to move the web site to its intended final live state. Any additional costs will be discussed beforehand and added to the final invoice.

l) Project Delays and/or Abandonment

If any stated timeline herein or as assigned is not met, parties agree to remain in communication about such delays. In cases in which a delay is extended (at Consultant's reasonable discretion), Consultant may invoice client for an amount due commensurate with the progress made and time invested to that point, and Client agrees to honor such invoices. Client acknowledges that, in such cases, any remaining work may need to be rescheduled, as Consultant's time may be allocated to other clients. In extreme cases, such as project abandonment by Client, Consultant may opt to terminate the agreement. Client acknowledges that, if an abandoned project is reopened, a new scope, timeline, and fee structure will apply.

m) Payment Timing

For normal invoicing, which is done electronically via email on or around the 1st of each month, acceptable payment terms are 15 days, unless specified elsewhere herein or on the actual invoice. We do try to provide ways to expedite this process (e.g., accepting credit cards and bank transfers via our billing system), as late payments cause problems with cash flow, increased admin time for accounting, etc. So, if a payment is not received within 15 days of invoice, Kamloops Web Design Inc may, at its discretion suspend services to Client, which may in turn cause project delays for which Client would be responsible.

n) Nonpayment

In 10+ years of providing creative and technical client service under any business name, we have seldom had this issue arise, save for lost invoices or other innocent reasons. Yet, in the interest of professionalism and thoroughness, we are including it here. Basically, we would use our discretion. If we have reason to believe that a nonpayment is purposeful, then our immediate goal would be to resolve the matter to the best of our ability via normal means (calls, emails, etc.). We would cease to provide any further services until the matter is resolved or an agreement is reached. In the very rarest cases, if the relevant project was web-based, Consultant may as a last resort take down and/or disable all or part of said web site, as appropriate, and without consequence for such action and regardless of the server involved. (This has never happened to date, nor do we envision it ever happening.)

4. Confidentiality / Blanket NDA Provision

Either party may, in connection with this Agreement, disclose to the other party information considered confidential and proprietary to the disclosing party (hereinafter "Confidential Information"). Confidential Information shall include either party's financial information, whether disclosed in tangible or intangible form; terms and pricing under this Agreement; and any other non-public information identified as confidential by the disclosing party at the time of disclosure, or which by its nature is normally considered confidential, such as information related to past, present, or future research, development, or business affairs, any proprietary products, materials or methodologies, or any other information which provides the disclosing party with a competitive advantage. The receiving party shall protect the disclosing party's Confidential Information with the same degree of care that it regularly uses to protect its own Confidential Information from unauthorized use or disclosure, but in no event with less than a reasonable degree of care. No rights or licenses under patents, trademarks, or copyrights are granted or implied by any disclosure of Confidential Information. This Section shall survive the expiration or termination of this Agreement.

Obligations of confidentiality imposed by this Agreement shall not apply to any Confidential Information that: (1) is rightfully received from a third party without accompanying markings or disclosure restrictions; (2) is independently developed by employees of the receiving party who have not had access to such Confidential Information; (3) is or becomes publicly available through no wrongful act of the receiving party; (4) is already known by the receiving party as evidenced by documentation bearing a date prior to the date of disclosure; or (5) is approved for release in writing by an authorized representative of the disclosing party.

5. Special Rights, Responsibilities, Licenses, and Provisions

This section, while somewhat extraneous, is nevertheless here for everyone's benefit. It includes information that many clients/consultants do not commonly cover when entering into a business agreement, yet these points can be highly critical components to a successful project or business relationship.

a) "Code" Acknowledgements

The word "code" (throughout this Agreement) refers broadly to source code of any kind -- e.g., HTML, PHP, Javascript, CSS, MySQL, or any other type of computer instruction relevant to the functionality of the web site, including comments written within that code.

Pre-Existing Code. Consultant may use or modify existing code on Client's web site. Client acknowledges that, for any non-open-source code used by Client, Client or third-parties own this intellectual property, and it will be treated as such.

New Code. For any new code developed by Consultant for this contract, Consultant hereby grants to Client, and Client hereby accepts, an unlimited, unrestricted, royalty-free, fully paid, worldwide and nonexclusive use (unless such rights are specified otherwise within the scope of work).

Open-Source Code. By its nature, open-source code is published and made available to the public, enabling anyone to copy, modify, and redistribute the source code without paying royalties or fees. In these situations, neither Client nor Consultant retains any rights related to this code. 

b) Graphics

For the purposes of this contract, if Consultant produces any graphics or original photos or videos for Client, Consultant hereby grants to Client, and Client hereby accepts, an unlimited, unrestricted, royalty-free, fully paid, worldwide and nonexclusive use. It is important to note that, graphics may include:

(1) graphics purchased / licensed from third-parties, which are subject to policies from those parties,

(2) independently created graphics or photos not subject to others' copyright, and

(3) graphics (such as photos) from third parties, but which are provided via a Creative Commons license.

c) Design Revisions

For work that includes design aspects, unless otherwise specified herein, Consultant will

(1) make up a version of the project,

(2) present it to Client,

(3) and make any reasonable changes requested by Client.

("Reasonable" refers to routine changes such as colors, fonts, moving things around a bit, sizings, etc.)

That process constitutes one "round" of changes. At Consultant's discretion, additional minor changes may be welcome without incurring additional fees. However, if a requested revision at that point is considered by Consultant to be significant, major, a new direction, etc., then Consultant will discuss such with Client, as this may incur additional fees, billed at the standard hourly rate defined herein. 

d) Other Creative Works or Approaches -- Including Promotional Copy; Text; Communications; Written Works; Marketing Methods, Systems, or Schemes; SEO Optimization Tactics; Business Efficiency Improvements, etc.

For the purposes of this contract, if Consultant produces any such creative work or approaches for Client, Consultant hereby grants to Client, and Client hereby accepts, an unlimited, unrestricted, royalty-free, fully paid, worldwide and nonexclusive use.

e) Rights Secured

Client guarantees that any elements of text, graphics, photos, designs, trademarks, computer code, or artwork provided to Consultant for inclusion in this project are owned by Client, or Client has obtained sufficient permission to use such from a third party prior to providing Consultant access to the materials. Client will indemnify and hold Consultant, its officers, employees, and agents harmless against any and all claims, liabilities, damages, losses, and expenses should any claim, liability, damage, loss, or expense be sought against Consultant in connection with any use of such third-party materials.

f) Contents Conform to Relevant Regulations

In some cases, Client's site may want or need to conform to various regulatory standards. Unless specified in the scope herein, this remains the responsibility of Client. Some examples would be any accessibility guidelines needing to be met, any terms of use or privacy policies that should be stated on the site (including GDPR data privacy guidelines), HIPAA compliance, COPPA compliance, investor notices, policy statements, consumer notices, various disclosures, and/or any other similar types of conformance deemed appropriate and/or required by Client's site and/or industry standards.

g) General Professional Discretion

Client agrees that Consultant shall be granted professional discretion when it comes to installing software, code, or extensions on the server, as these constitute tools, code libraries, or methods necessary to perform the scope of work. This would also include making server modifications, configuration changes, file/folder clean-up-type changes, or other optimizations designed to enhance performance, provide greater security, allow desired functionality, or otherwise improve the server environment.

h) Continued Server, Website, and Code Access

Client agrees that Consultant shall have full access to the web site back end as well as to the server, database, and file structure at all times, both during and after development. If Client desires to disallow such access (e.g., if the Client moves servers, hires another developer, or terminates this contract), Client agrees to give 14-day notice to Consultant so that Consultant can backup any files or code developed by Consultant, if necessary.

i) Domain Name Renewals

Unless otherwise stated above under the scope, Client acknowledges that

(1) Client owns the domain name(s) involved, and

(2) renewing the domain name(s) is Client's responsibility.

j) Acknowledgements

While this Agreement addresses liability issues, a number of common considerations, including those listed below as well as other similar considerations, regarding web development services are hereby acknowledged by Client. In all cases, Client shall not hold Consultant liable for any damages related to these issues. Client agrees that, if Consultant is asked to address any such issues, such requests constitute additional billable work and, as such, would need to be negotiated with respect to scope, timing, and fees.

k) Open Source Errors

Consultant utilizes open source and other free code. Inherent in these systems (even the most advanced) are risks such as functionality issues, unpredictability, and other errors that could have an adverse affect on web site performance and, in turn, on a business dependent on such performance.

l) Issues Related to Site Upgrades, Work on Existing Sites, and/or Sites for Which Others Have or Had Direct or Indirect Access to the Server

In these situations, web servers often contain residual files, code changes, database changes, and/or server settings not created by Consultant. This also includes server directories containing legacy site backups and/or other files, for example. Unless specifically enumerated in the scope, above, the contents of these directories and any settings affecting the web server are not the responsibility of Consultant to review, clean, delete, etc. Client acknowledges that, if such directories exist and contain malicious code, then the site could potentially be compromised.

m) Diagnosis vs. Fixing

For consulting work where Client has a non-functioning site, please understand that there are (often) two phases of service required: First, we must diagnose the problem, and then we will either

(1) fix it (in cases where that makes the most sense),

(2) let Client know options for moving forward (e.g., perhaps an upgrade is needed, or a different way of doing something, or ... who knows what), or

(3) inform Client that we cannot fix it. From there, it would be Client's responsibility to make a decision based on our analysis.

Either way, time spent on the diagnosis phase (and in discussing options for moving ahead) is billable time.

n) SEO Rankings

Unless addressed herein, Consultant makes no representations or guarantees whatsoever about a site's success in terms of search engine rankings / placement.

o) SEO Unpredictability

Client acknowledges that changes to a web site can bring upon unpredictable changes in an existing web site's SEO rankings. While Consultant agrees to perform some tasks relevant to mitigating this risk, as may be included herein, Client acknowledges that Consultant has no control over how search engines may or may not favor Client's web site. 

p) Browser Compatibility

Client acknowledges that Consultant develops for the Chrome browser, and tests on the Edge, Safari and Firefox browser (current versions). If additional browser compatibility is requested, it will be reflected in the scope section of this agreement. Client acknowledges that not all browsers will render a site exactly the same, and allows for minor variations in look, feel, and/or functionality from browser to browser, at the discretion of Consultant unless otherwise noted in the scope.

q) Continued Performance

Consultant agrees to deliver a functional site per the scope of this agreement, as of the date of delivery. Client acknowledges that, after a site is finished, outside factors can affect a site's performance. For example, new browser releases may interpret web pages differently than before, causing a site to look or behave differently than it once did. Or, a security update applied later may render an existing component unusable. As such, all work performed is sold to client as is. Legally, "as is" refers to the condition that a product presently exists or as found on inspection immediately prior to purchase, even if damaged or defective, without modification and without any express or implied warranties.

r) Site Security

Client acknowledges that web sites can be victimized directly (e.g., direct attacks on the Client's host server) or even indirectly (e.g., via compromising Client's email account and/or via malware on Client's local or personal computers) by hackers. Consultant literally cannot, will not, and does not, guarantee that Client's site will not be affected or targeted, successfully or unsuccessfully, by those with malicious intent. As such, Consultant is not responsible for any losses in connection with the site being hacked. Unless specified herein under the project scope, Consultant has not been engaged to provide site security services. Client acknowledges that recovering from a breach would incur additional fees, billed at the hourly rate set forth above in Section 3.

s) Site Speed

Client acknowledges that site speed (i.e., the speed with which web pages load) is a function of numerous factors including: the size / complexity of a web site, the web server's capabilities, the web server's location, Internet traffic, database complexity, the content management system, the design, the number and richness / complexity of site features, the dependence on outside sites (e.g., for retrieving and/or parsing data / information / feeds, retrieving/displaying ads, etc.), file and image sizes, compression / minification of CSS and Javascript, caching, DNS configurations, the user's Internet connection, and many other factors). If speed is a particular concern (recommended for sites with more than 500 articles and/or sophisticated or unusual features), Client is responsible for discussing such with Consultant so that specific goals and measures can be included in the scope.

t) Server Up-Time

If hosting is part of this agreement, note that Consultant provides web hosting via relationships with reputable hosts such as Siteground and Flywheel. Consultant has selected these host based on their pricing, record, and reputation. Up-time is certainly a factor (all report 99%+ uptime). However, ultimately, the hosting company is responsible for maintaining server uptime.

u) Use of Client Name / Logo

In cases where the Client is a direct client of Consultant (e.g., you are the owner of and you are hiring Consultant to work on, Consultant may use Client's business name and identify client (by business / website name, logo, screen-shot of site, etc.) as a client or customer of Consultant. In cases where an outside consulting agency is hiring Consultant to work on a third-party site, this provision does *not* apply (e.g., "white-label" work where you own ABC consulting and are hiring us to fix *your* client's web site).

v) Website Linkback

For projects primarily developed by Kamloops Web Design Inc: As is customary in this field, Client agrees that the web site shall bear a discrete credit (with a hyperlink to Consultant's web site) in the web site footer / copyright area. (Not applicable or mandatory for hourly-consulting clients, although always appreciated.)

w) Consultant Availability

Consultant's working hours are (generally) 9:00 a.m. - 5:00 p.m. PST Monday through Friday. Consulting outside these hours is highly discouraged. If requested, such time may not be available or possible. However, if it (1) is available / possible, and (2) is agreeable to Consultant, such work will incur a rate at twice the hourly rate quoted above.

6. Termination

This Agreement may be terminated at any time by either party effective immediately upon notice, or the mutual agreement of the parties, or if any party:

(a) becomes insolvent, files a petition in bankruptcy, makes an assignment for the benefit of its creditors; or

(b) breaches any of its material responsibilities or obligations under this Agreement, which breach is not remedied within ten (10) days from receipt of notice of such breach.

In the event of termination, Consultant shall be compensated for the services performed through the date of termination in the amount of

(a) any advance payment,

(b) a prorated portion of the fees due, or

(c) hourly fees for work performed by Consultant or Consultant's agents as of the date of termination, whichever is greater; and Client shall pay all expenses, fees, out of pockets together with any additional costs incurred through and up to, the date of cancellation.

Upon expiration or termination of this Agreement:

(a) each party shall return or, at the disclosing party's request, destroy the confidential information of the other party, and

(b) other than as provided herein, all rights and obligations of each party under this Agreement, exclusive of the services, shall survive.

7. Relationship

Consultant is retained by Client solely for the purposes and to the extent set forth in this Agreement, and Consultant's relationship to Client shall during the terms of this Agreement be that of an independent contractor. Neither party shall have any right, power, or authority to enter into any agreement for or on behalf of the other party, or to incur any obligation or liability or otherwise bind the other party. This Agreement does not create an association, joint venture, or partnership between the parties nor imposes any partnership liability upon either party. Consultant may engage, in addition to its own employees, subcontractors to provide all or part of the services set forth in the scope, above. The engagement of such subcontractors by Consultant does not relieve Consultant of its obligations under this Agreement. Consultant will use its own working space, equipment, tools and office systems. 

8. Waiver, Modification, or Cancellation

This contract is meant as a living document that may change from time to time, especially as it outlines various policies governing how Kamloops Web Design Inc conducts business. As such, if Consultant makes a change to this contract that, in Consultant's sole discretion, is materialin nature, Consultant will notify Client via email. If such changes occur and notifications are sent, by continuing to conduct normal business with Consultant, Client agrees to be bound by any such revisions.

9. Assignment

Either Consultant or Client may assign its rights or may delegate its duties under this Agreement.

10. Limited Warranties

Consultant warrants that Consultant has the right to enter into this Agreement and further warrants that the services will be performed in a reasonable manner; and Consultant, while on Client's premises, will comply with Client's security provisions or other policies and procedures made known to Consultant. Except as expressly set forth herein, Consultant disclaims all other warranties, express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, usage in trade, prior dealings, quiet enjoyment, and title. 

11. Liability


12. Force Majeure

Except for Client's payment obligations to Consultant, neither party will be deemed in breach of this Agreement for any failure or delay in performance caused by reason of fire, flood, earthquake, labor dispute, act of terrorism, act of God or public enemy, death, illness or incapacity of Consultant or any local, state, federal, national or international law, governmental order or regulation or any other event beyond Consultant's control (collectively, "Force Majeure Event"). Upon occurrence of any Force Majeure Event, Consultant shall, if able, give notice to Client of its inability to perform or of delay in completing the services and shall propose revisions to the schedule for completion of the services.

13. Governing Law

The formation, construction, performance and enforcement of this Agreement shall be in accordance with the laws of the Canada and the province of British Columbia without regard to its conflict of law provisions or the conflict of law provisions of any other jurisdiction.

14. Dispute Resolution

In the event of a dispute arising out of this Agreement, the parties agree to attempt to resolve any dispute by negotiation between the parties. If they are unable to resolve the dispute, either party may commence mediation and/or binding arbitration through the Canadian Small Claims Court, or other forum mutually agreed to by the parties. If Consultant is the prevailing party in any dispute resolved by binding arbitration or litigation, Consultant shall be entitled to recover attorneys' fees and costs. Consultant's maximum total liability remains as stated above under "Liability". In all circumstances, the parties specifically consent to the Local, Provincial, and Federal.. The parties hereby waive any jurisdictional or venue defenses available to them and further consent to service of process by mail. Client acknowledges that Consultant will have no adequate remedy at law in the event Client uses the deliverables in any way not permitted hereunder, and hereby agrees that Consultant shall be entitled to equitable relief by way of temporary and permanent injunction, and such other and further relief at law or equity as any arbitrator or court of competent jurisdiction may deem just and proper, in addition to any and all other remedies provided for herein.

15. Severability

Whenever possible, each provision of this Agreement shall be interpreted in such manner as to be effective and valid under applicable law. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, such provision shall be omitted or changed and the remaining provisions of this Agreement shall remain in full force and effect and shall be interpreted to best accomplish the objectives of the original provision to the fullest extent allowed by law.

16. Non-Waiver

The failure of either party to insist upon or enforce strict conformance by the other party of any provision of this Agreement or to exercise any right under this Agreement shall not be construed as a waiver or relinquishment of such party's right unless such waiver or relinquishment is explicitly made in writing, and shall not constitute any subsequent waiver or relinquishment.

17. Testimony

In the event of a suit, enforcement, dispute, litigation, arbitration, mediation, tax audit, intellectual property right prosecution, or other legal issue in which Consultant must be called upon to testify, advise, or be involved in any way with such issue, Client acknowledges and agrees to pay Consultant its applicable hourly rate, defined above, plus reasonable expenses, applicable taxes, and fees.

18. Survival

All provisions of this Agreement that would reasonably be expected to survive the termination of this Agreement will do so.

19. Headings

The numbering, captions, and typographical formatting of the various sections are solely for convenience and reference only and shall not affect the scope, meaning, intent or interpretation of the provisions of this Agreement nor shall such headings otherwise be given any legal effect.

20. Additional Provisions

Any additional provisions necessary for this Agreement would be listed here. If anything in this section contradicts anything in the rest of the contract, the provisions in this section would apply.

If Consultant is retained on a monthly retainer to maintain and keep the website up to date a separate agreement will be made, which will void many of the above aspects of the contract.

21. Entire Agreement

This document constitutes the entire Agreement between the Consultant and the Client regarding this project. No prior or contemporaneous statements or writings may be considered in the interpretation of this Agreement. This Agreement becomes effective only when signed by both parties. Both parties warrant that they have read and understand the terms set forth herein. The parties acknowledge that both parties had the opportunity to have legal and financial counsel review this Agreement, (with any such additional provisions appearing above in Item 20).

Ending and Signatures

IN WITNESS THEREOF, the parties, intending to be legally bound, have executed this Agreement as of the date first above written. Each party warrants that the representative whose signature appears below is duly authorized by all necessary and appropriate corporate actions to execute this agreement.

Commencement of Work

Kamloops Web Design Inc requires receipt of this signed contract (and initial payment, if one is included above in Item #3) prior to beginning any work on client projects. Delays in receiving such may result in project scheduling / timeline delays.


Kamloops Web Design Inc

Executed By:
Jeremy Williams, Director
(250) 319 7404


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